Which Condition Requires Expert Medical Help
Which Condition Requires Expert Medical Help Lehigh University has partnered with ConsumerMedical, an Alight company, to offer you and your dependents access to expert medical opinion services. This valuable benefit is designed to help you make informed healthcare decisions, navigate diagnoses, and ensure you receive the best care possible. ConsumerMedical’s team of doctors, nurses, and researchers is here to provide you with objective medical information and support throughout your healthcare journey.
Key Features
ConsumerMedical offers a range of services to enhance your healthcare experience:
- Finding the Best Care: They can help you locate the most suitable doctors and hospitals in your area, ensuring they are within your insurance network.
- Credential Verification: ConsumerMedical verifies the credentials, skills, and experience of doctors who will be treating your specific condition.
- Second Opinions: When necessary, you can receive a second opinion from top specialists in the country. ConsumerMedical can also arrange virtual second opinion consultations.
- Expert Connections: Gain access to experts specializing in your diagnosis from renowned medical institutions.
- Informed Decision-Making: Understand the risks and benefits of surgery, explore alternative treatment options, and discover effective pain management techniques.
Read More : What Does Race Mean In Medical Terms
Eligibility
This valuable service is available at no cost to the following individuals:
- All full-time benefits-eligible employees and their eligible dependents, regardless of enrollment in Lehigh’s medical insurance.
- Those enrolled in Lehigh’s medical plan through Long Term Disability, COBRA, ACA eligibility, and Eligible Retirees.
Educational Webinars
ConsumerMedical doesn’t just provide direct services; they also offer educational resources through quarterly webinars. These webinars cover a wide range of medical topics, and you can watch them live or on-demand. Lehigh employees have access to a library of past webinars, including subjects like improving sleep, heart disease, women’s reproductive health, low back pain, and recommended health screenings for various age groups.
Getting Started with ConsumerMedical
When you require the services offered by ConsumerMedical, you can reach out to them directly. No need to contact Human Resources first. Here’s how to connect with ConsumerMedical:
- Phone: Call 1-888-361-3944
- Monday – Friday, 8:30 a.m. to 11:00 p.m. Eastern
- Web: Visit myconsumermedical.com
- MyMedicalAlly App: Download the app for free from the App Store or Google Play
To access services on the web or the app, you will need to create an account. Click “Enroll Now” on the website or “Sign Up” on the app and follow the provided directions.
Frequently Asked Questions
ConsumerMedical Overview
Q: What is ConsumerMedical? A: ConsumerMedical, an Alight company, is a free benefit that helps participants find the right doctor and receive high-quality medical care. They offer personalized information and one-on-one support to help participants make informed healthcare decisions.
Q: Who delivers this service? A: ConsumerMedical provides this service through their team of doctors, nurses, and researchers.
Q: Is ConsumerMedical affiliated with a medical insurance company? A: ConsumerMedical is not affiliated with a medical insurance company. They provide independent medical support to help you make informed choices.
Read More : What Percent Of Bolivians Have Access To Adequate Medical Care
Eligibility and Cost
Q: Who is eligible for this service? A: All full-time benefits-eligible employees and their eligible dependents can access this service, regardless of their enrollment in Lehigh’s medical plan. It is also available to those enrolled in Lehigh’s medical plan through Long Term Disability, COBRA, ACA eligibility, and Eligible Retirees.
Q: Do participants have to pay for access to ConsumerMedical? A: No, this service is offered at no cost to eligible participants.
Programs and Services
Q: Does ConsumerMedical offer second opinions? A: Yes, ConsumerMedical can assist participants in obtaining second opinions. They identify qualified doctors and hospitals in your area and insurance network, verify doctors’ skills and experience, and can arrange virtual second opinion consultations with specialists.
Q: How can ConsumerMedical help participants who need surgery? A: ConsumerMedical can provide information to help participants understand the risks and benefits of surgery. They can also explore alternative treatment options and pain management techniques.
Using ConsumerMedical
Q: What happens when a participant calls ConsumerMedical? A: When you contact ConsumerMedical, a representative will collect information such as your name, address, employer, and your specific needs and preferences for finding healthcare providers. They will set up an account for you to access the ConsumerMedical participant portal. A Nurse Ally will serve as your primary point of contact and provide support along with a physician and medical researcher.
Q: Can a participant call more than once? A: Participants can contact ConsumerMedical whenever they need assistance or have questions about their healthcare.
